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Email Management

Sending, receiving, reading and organising mail in your GG.email inbox

Sending Emails

You can send mail from any address you own: your platform addresses and, on Pro, your own name@gg.email. That way each message goes out under the right identity.

How to Compose and Send

  1. Sign in to your inbox
  2. Click Compose
  3. In the From field, choose which of your addresses to send from
  4. Enter the recipient's email address
  5. Write your subject and message
  6. Click Send
Tip: Pick the address that fits the conversation, for example your .wow character address for guild mail or your Twitch address for stream business. You can set the address Compose starts with under Default reply address in your General settings.

Who You Can Send To

  • Free - Other GG.email addresses only
  • Pro - Any email address

Sending Limits

Free and Pro both have per-minute and daily sending limits to prevent abuse, and Pro's are higher. Spam and abuse are not tolerated, and can get an account suspended.

Receiving Emails

Mail sent to any of your addresses arrives in your one inbox. Each email shows which of your addresses it was sent to, so you can tell your identities apart.

Who Can Email You

  • Free - Other GG.email users, gaming platforms, and major personal email providers such as Gmail and Outlook. The sender must pass email authentication checks, so a message that only pretends to come from a gaming platform is refused.
  • Pro - Anyone

Inbox Organization

  • To field - Shows which of your addresses received the email
  • Unread mail - Unread emails stand out in the list
  • Stars - Star an email to find it again under Starred

Mail History

How long your mail is kept depends on your plan. Older mail is removed automatically.

  • Free - 14 days, 250 MB of storage
  • Pro - 1 year, 10 GB of storage

Upgrading to Pro gives a year of history to mail that arrives after you upgrade. Mail you received before upgrading keeps the 14-day limit.

Tip: to keep mail longer than your plan's history, download a copy of it from your profile settings before it expires. See Downloading your data.

Reading and Viewing Emails

Email View

Click any email in your inbox to open and read it. The email view shows:

  • The message itself
  • Who sent it
  • Which of your addresses received it
  • The date and time

Actions

From the email view, you can:

  • Reply - Respond to the sender from the address that received the email
  • Reply All - Respond to the sender and the other recipients
  • Forward - Send the email on to someone else
  • Mark as unread - Keep it flagged as new
  • Delete - Move the email to Trash
Attachments: GG.email doesn't support attachments yet, on any plan. When an email arrives with attachments, they are removed, the message itself is delivered, and you'll see a note that attachments were removed.

Organizing Your Inbox

Mailboxes

  • Inbox - Everything sent to your addresses
  • Starred - Emails you've starred
  • Sent - Emails you've sent
  • Spam - Emails you've reported as spam
  • Trash - Emails you've deleted

Working With Several Emails

Select emails in the list to mark them as read or unread, report them as spam, or delete them in one go.

Managing Storage

The sidebar shows how much of your storage you've used. To free up space:

  1. Delete emails you don't need
  2. Delete long emails, which take the most space
  3. Consider upgrading to Pro for 10 GB, plus extra 10 GB blocks for $1 a month
Note: When your storage is full, new mail is refused until you free up space.

Forwarding Emails

Forwarding an Email

You can forward any email:

  1. Open the email
  2. Click Forward
  3. Enter the recipient's email address
  4. Add a message if you like
  5. Click Send

The usual sending rules apply: on Free you can forward only to GG.email addresses.

Replying to Emails

When you reply, GG.email sends from the address the original email was sent to. This keeps your identity consistent in each conversation.

Reply Options

  • Reply - Respond to the sender only
  • Reply All - Respond to everyone on the email, when there was more than one recipient
  • Forward - Send the email on to someone new

Quoting

Replies include the original message quoted below your response, so the conversation keeps its context.

Troubleshooting

Emails Not Arriving

If you're not receiving emails:

  1. Check that the sender used one of your addresses exactly. You can see them all under Platforms in your profile settings
  2. Check that you haven't run out of storage
  3. On Free, check that the sender is someone Free accounts can receive from (see Who Can Email You)
  4. Look in Spam and Trash
  5. Check status.gg.email for service issues

Can't Send Emails

If sending fails:

  1. Check that the recipient address is spelled correctly
  2. On Free, check that the recipient is a GG.email address
  3. Check that you haven't reached your plan's sending limits. Wait a while and try again
  4. Check that your account is in good standing

Still Having Issues?

Report the issue and we'll help you resolve it.

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